The Customer Experience Program Difference
There is nothing that compares to the University of Richmond. Our Customer Experience Certificate program is a unique professional education learning experience opportunity. You work collaboratively in small teams to solve real world problems. Experienced subject matter experts guide you along the way. You learn how the best firms in the industry are using customer-focused techniques to drive innovative and valuable customer experiences, from professional subject-matter-experts who practice customer experience every day.
This isn’t a seminar or trade conference. Our project-based, interdisciplinary curriculum is designed to provide you the skills and CX leadership insights needed to move Customer Experience initiatives forward within your organization. You roll-up your sleeves and participate in interactive sessions. You’ll learn to ask relevant questions, facilitate customer experience methodologies, and gain a deep understanding of what it takes to lead this effort and to communicate the unique value to gain senior management approvals. You’ll leave with a CX Capstone - The Customer Experience Strategic Plan - which can be put into effect at your company immediately. You''ll also have a Professional CX Portfolio of tools and resources to apply back at your organization. |
Small Classes
Each program is limited to no more than 35 participants. Many participants are nominated by their companies to attend either individually or with a team of colleagues.
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Engaging & Fun
Our instructors are chosen for their expertise and their ability to engage and inspire. Presentations are interspersed with hands-on activities to encourage interaction and collaboration.
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Business Outcomes!
Everything we do is to help you become better at your job and to help your firm achieve ROI. We make it easy to gain practical skills and knowledge which is immediately applicable
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Academic Overview
The Customer Experience Certificate Program at the University of Richmond is designed to train and develop professionals in the ever-evolving customer experience field. You learn concepts for analyzing, managing and building customer experiences that are unique and valuable in the marketplace. You’re armed with strategies to solve messy, real world problems and to communicate results. You gain technical, analytical, and communication skills through MSU' project-based interdisciplinary curriculum, which seeks to provide a comprehensive understanding of the new customer experience.
Customer Experience requires organizations to work together across disciplines to understand the entire customer experience. Our curriculum is designed to engage you in team projects to work together to solve problems.
Our instructors don't lecture, but rather lead you to solve real-world problems by facilitating exercises and simulations. Sessions are hands-on and interactive, utilizing best-practice methods and frameworks. If you join the online program, you'll have the option to collaborate in projects and discussions with the instructors and your peers.
Customer Experience requires organizations to work together across disciplines to understand the entire customer experience. Our curriculum is designed to engage you in team projects to work together to solve problems.
Our instructors don't lecture, but rather lead you to solve real-world problems by facilitating exercises and simulations. Sessions are hands-on and interactive, utilizing best-practice methods and frameworks. If you join the online program, you'll have the option to collaborate in projects and discussions with the instructors and your peers.
Why Customer Experience?
The field of Customer Experience (CX) is evolving into one of the fastest-growing and most in-demand fields in the world. Companies that deliver extraordinary customer experience are better and different for customers, and more profitable and longer lasting that most other businesses. With the increasing use of social media by sophisticated customers sharing their experiences and accessing a growing set of choices, Customer Experience is more important than ever. The demand for skilled customer experience professionals continues to rise.
As firms create new Customer Experience divisions, the job market is expected to explode for CX Professionals over the next several years. According to Gartner, 50% of consumer product investments will be redirected to customer experience innovation by 2017. Functions and roles that were traditionally done by marketing, sales, IT, and operations are shifting toward new, interdisciplinary CX divisions.
As firms create new Customer Experience divisions, the job market is expected to explode for CX Professionals over the next several years. According to Gartner, 50% of consumer product investments will be redirected to customer experience innovation by 2017. Functions and roles that were traditionally done by marketing, sales, IT, and operations are shifting toward new, interdisciplinary CX divisions.