Advisory Board Member Profile
Managing Vice President, Head of Design
Areas of Expertise
Customer Experience Strategy for Success, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Navigating Politics Of Change
Heather leads Capital One’s Experience Design organization to envision experiences that harness technology, data, and human insights to change banking for good.
Heather started her career in Silicon Valley, designing consumer and business products at Netscape, Intuit, Yahoo, eBay, Adobe, and Apple. She helped establish design strategy, user research, and interaction design as critical roles in digital product innovation and delivery.
With 25 years and some of the world’s most ubiquitous digital experiences to her name, Heather now leads Capital One’s industry-leading experience design team. This diverse and growing organization of Designers, Strategists, Researchers, Writers, and Developers are transforming traditional banking with human-centricity, cross-functional collaboration, and craft.