Welcome to the University of Richmond's Customer Experience Program
The Customer Experience Certificate Program at the University of Richmond is like no other. Roll up your sleeves and learn practical skills you can apply immediately. Develop deep insights and understanding about the experiences your customers are having with your brand and your organization. Learn how to integrate best practices and innovative methodology throughout your organization. Immerse yourself in a program designed by professionals, for professionals. Classes are fast-paced, interactive and provide practical tools you can take back to your workplace and immediately make an impact.
What others are saying. . .
Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at Richmond University. Read about my #CX class experience and how you can differentiate your brand too"... Read More
My mind was opened up to a whole new way of approaching my team and my clients. I have begun to implement into each and am already noticing a difference. The way that I view my own customer experiences and those that I provide to others will forever be changed.
The exercises and examples provided in this course have helped me build a strong case for my Operations Director to help expand and cross-train our teams, all with the goal to better serve our clientele.
The course covers theory and findings, but more importantly, it gives the learner the templates, plans and guidance to successfully implement their own program.
The Customer Experience Certificate Program at Richmond is offered as a hands-on, 4 day immersion program or an 8 module online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step.