RICHMOND CX
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Join the University of Richmond's Customer Experience Certificate Program

Welcome to the University of Richmond's Customer ​Experience Program
​offered in partnership with Zschool

The Customer Experience Certificate Program at the University of Richmond is like no other. Roll up your sleeves and learn practical skills you can apply immediately. Develop deep insights and understanding about the experiences your customers are having with your brand and your organization. Learn how to integrate best practices and innovative methodology throughout your organization. Immerse yourself in a program designed by professionals, for professionals. Classes are fast-paced, interactive and provide practical tools you can take back to your workplace and immediately make an impact.
LEARN MORE

CX Programs

Online, Self-paced Learning
Online Program - Rolling Admission - $4995
  • CX Portfolio & all course materials
  • Group discussions​
  • Interactive projects​​
  • 3 Continuing Education Units
Register now!
What others are saying. . . 
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Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at Richmond University. Read about my #CX class experience and how you can differentiate your brand too"... Read More
- Stacy Sherman, MBA, CUA, Customer Experience Leader
My mind was opened up to a whole new way of approaching my team and my clients. I have begun to implement into each and am already noticing a difference.  The way that I view my own customer experiences and those that I provide to others will forever be changed.
- Nicole S.
The exercises and examples provided in this course have helped me build a strong case for my Operations Director to help expand and cross-train our teams, all with the goal to better serve our clientele.
- Diana O.
The course covers theory and findings, but more importantly, it gives the learner the templates, plans and guidance to successfully implement their own program.
- Julienne V.

The Curriculum

The Customer Experience Certificate Program at Richmond is offered as a hands-on, 4 day immersion program or an 8 module online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step. 
Program Curriculum
To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
DOWNLOAD BROCHURE

LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
Powered by an educational partnership with Zschool.
  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact