Welcome to the University of Richmond's Customer Experience Program
The Customer Experience Certificate Program at the University of Richmond is like no other. Roll up your sleeves and learn practical skills you can apply immediately. Develop deep insights and understanding about the experiences your customers are having with your brand and your organization. Learn how to integrate best practices and innovative methodology throughout your organization. Immerse yourself in a program designed by professionals, for professionals. Classes are fast-paced, interactive and provide practical tools you can take back to your workplace and immediately make an impact.
What others are saying. . .
Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at Richmond University. Read about my #CX class experience and how you can differentiate your brand too"... Read More
The Customer Experience Certificate Program at Richmond is offered as a hands-on, 4 day immersion program or an 8 module online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step.