skip to main content
University of Richmond
  • Home
  • Our Programs
    • Customer Experience
    • Distinguished Women in Leadership
  • About
    • Zschool Partnership
    • FAQ
  • Register & Pay
  • Home
  • Our Programs
    • Customer Experience
    • Distinguished Women in Leadership
  • About
    • Zschool Partnership
    • FAQ
  • Register & Pay
Search
  • Home
  • Our Programs
    • Customer Experience
    • Distinguished Women in Leadership
  • About
    • Zschool Partnership
    • FAQ
  • Register & Pay

 Advisory Committee Member Profile


Alex Roman

MGM National Harbor
Director of Guest Experience

Picture

Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture


As the Director of Guest Experience for MGM National Harbor, Alex works with every department to ensure luxury service standards are met and maintained. Her team receives and analyzes customer feedback in order to implement strategies to improve guest experience across the property. Alex has direct oversight over property initiatives to develop efficiency driven solutions that cater to the guest experience.




Digital Badge (Copy to share)
Picture

    Contact Alex Now

Submit
Picture
School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
Picture
In partnership with Zschool