Advisory Board Member Profile
Alex Roman
MGM National Harbor
Director of Guest Experience 
Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture
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As the Director of Guest Experience for MGM National Harbor, Alex works with every department to ensure luxury service standards are met and maintained. Her team receives and analyzes customer feedback in order to implement strategies to improve guest experience across the property. Alex has direct oversight over property initiatives to develop efficiency driven solutions that cater to the guest experience.
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