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         Advisory Board Member Profile


Alex Roman

MGM National Harbor
Director of Guest Experience

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Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture


As the Director of Guest Experience for MGM National Harbor, Alex works with every department to ensure luxury service standards are met and maintained. Her team receives and analyzes customer feedback in order to implement strategies to improve guest experience across the property. Alex has direct oversight over property initiatives to develop efficiency driven solutions that cater to the guest experience.




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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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