Advisory Board Member Profile
Northwest Federal Credit Union
Senior Vice President, Operations
Areas of Expertise
Customer Experience Strategy for Success, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture, Navigating Politics Of Change
Alex Lane is the SVP of Operations for Northwest Federal Credit Union and has over fifteen years of experience as an operations consultant to executive leaders and department heads in the areas of banking operations, process improvement, and crisis management.
He has significant expertise improving organizational structures, streamlining key functions, and mitigating cost through implementing best practices and strategies. Mr. Lane is an experienced project manager, having led numerous enterprise-wide projects focused on new technology, process realignment, and new product development using PMP and Agile methodologies.
He is certified in the banking leadership program through American Banking Association and Wharton Business School.