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         Advisory Board Member Profile


Alexander McMillen

Fortinet
Director of Network Operations

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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture
Alexander is a seasoned engineering, operations, and customer service executive with deep security expertise, who leads operations for OPĀQ, now a Fortinet company. With his unique blend of technical know-how and operational experience, Alex designed and implemented solutions for mission-critical data center operators, web hosting companies, and cybersecurity firms. His background is immersed in systems and network engineering, as well as critical facilities construction and operations. Prior to joining OPĀQ, Alex was responsible for global datacenter architecture and operations for security consulting firm Roka Security.

Alexander’s professional achievements include leading the day-to-day construction and operations of a 123,000 square-foot data center campus in Ashburn, Virginia’s notable “Data Center Alley.” He also built four Autonomous Systems (ISPs) from the ground up. Alexander has contributed to open letters sent to Congress by the Electronic Frontier Foundation and Stanford Cyber Law Center regarding Net Neutrality and Cyber Threat Information Sharing programs. Alexander is a member of the North American Network Operators Group (NANOG), American Registry for Internet Numbers (ARIN), Electronic Frontier Foundation (EFF), Infrastructure Masons, 451 Global Digital Infrastructure Alliance, and Phi Beta Cyber Society.

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University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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