Advisory Committee Member Profile
Operations Support Manager
Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture
Allison Smith works as an Operations Manager for Loudoun Medical Group. She has over 10 years of healthcare experience spanning Patient Advocacy, Practice and Department Management, Customer Access Workflow, and Business Process Improvement. Allison is a proven leader who demonstrates the ability to uncover the core needs of people, improving processes through LEAN, resulting in increases in patient satisfaction scores. Recently, She was nominated for one of Loudoun County's '40 Under 40' awards.
Additionally, Allison is involved with Loudoun Medical Group's Marketing team. Prior to working in Healthcare, she worked in Business Development.