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Advisory Committee Member Profile


Allison Smith

Loudoun
Operations Support Manager
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Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture
Allison Smith works as an Operations Manager for Loudoun Medical Group.  She has over 10 years of healthcare experience spanning Patient Advocacy, Practice and Department Management, Customer Access Workflow, and Business Process Improvement.  Allison is a proven leader who demonstrates the ability to uncover the core needs of people, improving processes through LEAN, resulting in increases in patient satisfaction scores.  Recently, She was nominated for one of Loudoun County's '40 Under 40' awards.  

Additionally, Allison is involved with Loudoun Medical Group's Marketing team.  Prior to working in Healthcare, she worked in Business Development.



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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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