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    • Zschool Partnership
    • FAQ
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    • Customer Experience
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    • Zschool Partnership
    • FAQ
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Advisory Committee Member Profile


Anna Smith

USAA- Consultant/Contractor
Risk Analyst
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Areas of Expertise
Risk Management and Customer Experience
Anna (Maria) Smith -Nero is a Risk Management Consultant with a strong passion for Customer Experience.  She has 12 years of Banking experience specializing in Digital Banking and has worked in several other industries including  Automotive Transport, Insurance, and Retail.   Maria graduated from Virginia University with a Bachelor's degree in Marketing and earned a Master's Certificate in Project Management from Villanova University. 

She is a Certified Scrum Master (CSM) and a Certified Scrum Product Owner (CSPO).   Maria enjoys participating in collaborative team environments to solve problems, generate innovative ideas, create visions, and build strong working relationships.

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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