Advisory Board Member Profile
The National Gallery of Art
General Manager & Deputy Chief of Retail
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture, Navigating
Barbara is General Manager & Deputy Chief of Retail at the National Gallery of Art. Drawing from her experiences at VMFA and at the Kennedy Center where she initiated development of the 1st Guest Experience program rolled out to 1500 staff, Barbara co-developed a retail vision and core behavioral values at the Gallery to deliver excellent customer and guest experience.