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Advisory Committee Member Profile


Brent Kurz

Michael & Son Services
Customer Service Supervisor
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Areas of Expertise
Customer service coaching and training for "Wow" service.
Brent Kurz

Brent is a passionate customer service leader for a large regional home services company.  He has served as a people manager, risk manager, and process manager.  He is known for building winning face-to-face and virtual call center and retail teams.  Brent has experience in diverse areas such as training, team building, continuous improvement, escalation resolution,  loss mitigation, and process management.  Early in his career, he was the general manager of a full-line music store and a prominent music lesson studio director.

Brent holds a degree in Music Management and Business Process Management certification from a Fortune 100 financial services company. Brent proudly served as a Public Affairs officer at the flotilla and division level for the U.S. Coast Guard Auxiliary.

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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