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Advisory Committee Member Profile


Brent Kurz

Michael & Son Services
Customer Service Supervisor
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Areas of Expertise
Customer service coaching and training for "Wow" service.
Brent Kurz

Brent is a passionate customer service leader for a large regional home services company.  He has served as a people manager, risk manager, and process manager.  He is known for building winning face-to-face and virtual call center and retail teams.  Brent has experience in diverse areas such as training, team building, continuous improvement, escalation resolution,  loss mitigation, and process management.  Early in his career, he was the general manager of a full-line music store and a prominent music lesson studio director.

Brent holds a degree in Music Management and Business Process Management certification from a Fortune 100 financial services company. Brent proudly served as a Public Affairs officer at the flotilla and division level for the U.S. Coast Guard Auxiliary.

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact