Advisory Committee Member Profile
Virginia Museum of Fine Arts
Director of Visitor Experience
Areas of Expertise
customer-first culture, organizational change, customer journey
As the Director of Visitor Experience at the Virginia Museum of Fine Arts, Brigette leads strategic initiatives to enhance customer experience through training and empowering employees, thinking holistically about customer experience, and improving processes and technologies.
She focuses on the intersection of CX and employee engagement, and promoting a visitor-centered culture.