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Advisory Committee Member Profile


Brigette Thomas

Virginia Museum of Fine Arts
Director of Visitor Experience

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Areas of Expertise
customer-first culture, organizational change, customer journey
As the Director of Visitor Experience at the Virginia Museum of Fine Arts, Brigette leads strategic initiatives to enhance customer experience through training and empowering employees, thinking holistically about customer experience, and improving processes and technologies.

She focuses on the intersection of CX and employee engagement, and promoting a visitor-centered culture.





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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 West Hampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Rachel Nicholas
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Instructors
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