Advisory Committee Member Profile
Brigette Thomas
Virginia Museum of Fine Arts
Director of Visitor Experience 
Areas of Expertise
customer-first culture, organizational change, customer journey
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As the Director of Visitor Experience at the Virginia Museum of Fine Arts, Brigette leads strategic initiatives to enhance customer experience through training and empowering employees, thinking holistically about customer experience, and improving processes and technologies.
She focuses on the intersection of CX and employee engagement, and promoting a visitor-centered culture.
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