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Advisory Committee Member Profile


Brigette Thomas

Virginia Museum of Fine Arts
Director of Visitor Experience

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Areas of Expertise
customer-first culture, organizational change, customer journey
As the Director of Visitor Experience at the Virginia Museum of Fine Arts, Brigette leads strategic initiatives to enhance customer experience through training and empowering employees, thinking holistically about customer experience, and improving processes and technologies.

She focuses on the intersection of CX and employee engagement, and promoting a visitor-centered culture.





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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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