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  • Our Programs
    • Customer Experience
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    • Zschool Partnership
    • FAQ
  • Register & Pay
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  • Our Programs
    • Customer Experience
    • Distinguished Women in Leadership
  • About
    • Zschool Partnership
    • FAQ
  • Register & Pay

 Advisory Committee Member Profile


Chad Smith

Kimberly Clark
Global Sr Manager of User Experience Research
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Areas of Expertise
CX Benchmarking Change Management


​Chad Smith is a User Experience Researcher focused on improving both website experiences and underlying organizational processes to increase customer satisfaction scores. His career spans across Retail, Financial Services, Telecommunication, Government and Healthcare.

Chad Smith is currently the Global Senior Manager of User Experience Research at Kimberly-Clark Professional. Prior to joining the company, he was a resident fellow at Georgetown University's Beeck Center, Public Interest Technology (PIT) founder and founding team member at Accenture Digital. He holds a B.A. in Political Science from Hampton University. 

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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