Advisory Committee Member Profile
Global Director of Client Care
Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Customer First Culture
Born in Chapel Hill, North Carolina, Charlie Saville learned to sail on the Tred Avon River in Maryland. His childhood revolved around the water, including junior sailing on the eastern shores of Maryland and racing Etchells in San Diego. After college, Charlie set out on a 10-year off-shore sailing career, covering more than 125,000 nautical miles and visiting 40 countries during 11 ocean crossings.
A third-generation sailmaker and professional sailing instructor with more than 10,000 hours of instruction, he co-founded Warrior Yachting in Annapolis, Maryland in 2000. Providing yacht and sail maintenance, consultations, and instruction, he had one mission – to help people achieve their yachting goals. In 2009, he brought that mission to Quantum Atlantic when he was contracted to manage the Annapolis service department.
In 2015, after six years of working with Quantum Sails, Charlie officially joined the team as the National Service Director. “My philosophy as a small business owner translated well to my role at Quantum,” he said. “We will not accept anything less than total perfection for ourselves as service providers, and certainly not for our customers. We stand behind our work, and if for any reason a customer is not satisfied, we’ll make it right, right away.”
Following success in this role, Charlie moved into the role he currently holds, Global Director of Client Care. In this capacity, he oversees and shapes all of Quantum Sails client interaction, be it through sales or service.