Advisory Committee Member Profile
Areas of Expertise
Customer First Culture
My career has been spent managing teams that interact with clients. Often those colleagues are initially unfamiliar with the product yet they are working with clients who are experts in their field, so providing extensive training on the product, industry, and client interaction skills has been key to my success. Teaching colleagues how to deliver an exceptional client experience has been professionally rewarding for me and I look forward to both contributing to the URCX program and learning from it as well.
Since 2013 I have been in the financial services industry with S&P Global, formerly SNL Financial, and based out of Charlottesville. Education includes BA in History and English from the University of Virginia and MBA from the College of William & Mary.