Advisory Committee Member Profile
Manager, Quality and Speech Analytics
Areas of Expertise
Introduction to Customer Experience;Customer Experience Strategy for Success;Your Customers, Their Journey;Accelerate & Improve Decisions With Data;Principles Of Customer Relationship Building;Navigating Politics Of Change
Consuella Tynes is the Manager of Quality and Speech Analytics for a nonprofit call center. Her role includes ensuring call quality, voice of the customer, and continuous improvement initiatives.