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Advisory Committee Member Profile


Consuella Tynes

CBN
Manager, Quality and Speech Analytics
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Areas of Expertise
Introduction to Customer Experience;Customer Experience Strategy for Success;Your Customers, Their Journey;Accelerate & Improve Decisions With Data;Principles Of Customer Relationship Building;Navigating Politics Of Change


Consuella Tynes is the Manager of Quality and Speech Analytics for a nonprofit call center. Her role includes ensuring call quality, voice of the customer, and continuous improvement initiatives.







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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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