Advisory Committee Member Profile
Operations & Program Manager
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture
I have held various positions within Insurance for the last 30+ years. All of the roles I have held focused around customers; whether internal, external or both. My roles included customer service, being the advocate for the customer and their needs as well as providing input in the development of technological applications to provide ease of use for the submission of business by the customer.