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         Advisory Board Member Profile


Diane Brassard

Operations & Program Manager
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture
I have held various positions within Insurance for the last 30+  years.  All of the roles I have held focused around customers; whether internal, external or both.   My roles included customer service, being the advocate for the customer and their needs as well as providing input in the development of technological applications to provide ease of use for the submission of business by the customer.




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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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