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 Advisory Committee Member Profile


Doug Stern

International Association of Fire Fighters
Director, Strategic Campaigns & Media Relations
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Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation
As Director of Strategic Campaigns and Media Relations for the International Association of Fire Fighters Doug Stern is responsible for assisting more than 3000 with developing and implementing communications plans to build the brand of the unionized fire fighters.  That assistance includes crisis communications, creating and executing political campaigns, and building comprehensive PR plans. He is also responsible for all media relations for the IAFF in the United States and Canada.

Doug spent 23 years as a front-line fire fighter in the city of Cincinnati.  During that time, he also served as the Cincinnati Fire Fighters Communications Director and Director of Communications and Public Relations for the Ohio Association of Professional Fire Fighters where he was responsible for all external and internal communications processes.

Stern holds a BA in Communications/Public Relations from Xavier University. He lives in Alexandria Virginia with his wife and two dogs.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact