Advisory Committee Member Profile
Senior Director of Marketing & Business Development
Areas of Expertise
Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture
Duane Bailey is Senior Director of Marketing and Business Development for the Interstate family of companies – a global supplier of transportation, logistics, moving, storage and relocation services to federal, state and local government agencies, commercial enterprises and residential clients.
Duane brings over 20 years of customer-facing experience across a variety of leadership and individual contributor roles in the transportation, energy, information technology and retail sectors. His resume includes sales, marketing and customer care leadership roles for companies that include AT&T, Lucent Technologies, Avaya and WGL, where customer experience played a critical role in shaping customer perceptions of the brand, achieving differentiation and driving sustainable growth.
He holds an MBA in International Business from The George Washington University and a B.S. in Marketing from Fairfield University.