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         Advisory Board Member Profile


Duane Bailey

Senior Director of Marketing & Business Development
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Areas of Expertise
Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture
Duane Bailey is Senior Director of Marketing and Business Development for the Interstate family of companies – a global supplier of transportation, logistics, moving, storage and relocation services to federal, state and local government agencies, commercial enterprises and residential clients.

Duane brings over 20 years of customer-facing experience across a variety of leadership and individual contributor roles in the transportation, energy, information technology and retail sectors. His resume includes sales, marketing and customer care leadership roles for companies that include AT&T, Lucent Technologies, Avaya and WGL, where customer experience played a critical role in shaping customer perceptions of the brand, achieving differentiation and driving sustainable growth.

He holds an MBA in International Business from The George Washington University and a B.S. in Marketing from Fairfield University.

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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