Advisory Board Member Profile
Eugene Laney
DHL Express
International Government Affairs Head 
Areas of Expertise
Customer Experience Strategy for Success, Your Customers, Their Journey, Customer-Focused Innovation, Navigating Politics Of Change
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Dr. Eugene Laney Jr. has 25 years of experience in public and governmental affairs. Since 2004, he has served as the Head of International Government Affairs for DHL Express USA, where he manages transportation, international trade, customs and cargo security issues and export promotion programs for the global market leader in the express and logistics industry. Dr. Laney represents the organization before the U.S. Congress and government agencies and foreign embassies, and serves as DHL Express’ media spokesperson on international trade issues.
Prior to that appointment, Dr. Laney served for six years as the Director of Information & Legislative Services for the Global Business Travel Association, where he served as the association’s chief media spokesperson and represented corporate travel professionals and suppliers in public policy matters concerning transportation, aviation security and consumer affairs. Dr. Laney also served for four years as a New Media Editor at Congressional Quarterly, where he contributed to CQ.com. Dr. Laney has contributed to transportation research, appeared in major news outlets, and in publications including the Handbook of Airline Economics, USA Today, Forbes Magazine and the Washington Post. He also is currently an adjunct professor in International Business at the Washington Center for Internships and Academic Seminars. He sits on the board of the National Foreign Trade Council and the Trade Advisory Group of the Council of Americas, and serves as the Trade Committee Chair for the Express Association of America. He received his Ph.D. in American Government at Howard University and his B.A. and Master of Public Administration from Florida A&M University. He has an Executive Certificate in Management and Leadership from MIT’s Sloan School of Management.
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