Advisory Committee Member Profile
Director, Customer Experience
Areas of Expertise
At SHRM, Felix oversees and manages a virtual and outsourced customer experience operation which supports and propels SHRM’s customer centricity and growth strategies. Creating and sustaining a world-class omni-channel platform
With more than two decades of Human Resources corporate leadership, Felix Massey, SHRM-SCP, has provided innovative “people solutions” and HR best practices for small to mid-size organizations in industries to include: consumer services, aviation, retail, entertainment, and distribution for Blockbuster Entertainment, Paramount Parks, G2 Secure Staff, LLC and HomeTeam Pest Defense. Felix studied Business Management at University of Louisiana; received Management Leadership certification from Center for Creative Leadership; and has been a national member of the Society for Human Resource Management (SHRM) for more than 12 years.
Felix joined SHRM as a corporate employee in 2018 and serves as Director of Customer Experience.
SHRM drives social and economic change in the workplace and fosters mutually beneficial work environments that serve both business and employees. The society has a record 307,000+ members in over 165 countries who impact the lives of more than 115 million workers worldwide each day.
Felix lives in Arlington, TX with his wife, Cecelia and son, Bryce. You can contact Felix at firstname.lastname@example.org; LinkedIn: linkedin.com/in/felixmassey; Twitter: @SHRMFelix.