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Advisory Committee Member Profile


Giovanna Casalino

The MITRE Corporation
Corporate Strategy Director, External Affairs

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Areas of Expertise
Customer Experience Strategy for Success, Customer-Focused Innovation, Navigating Politics Of Change
Industry leader in corporate strategy creation and implementation, with expertise across the federal sector and private industry. Proven success in defining corporate priorities, market niche, areas of unique value, and identifying impact opportunities to drive business growth. Ms. Casalino is skilled in evolving corporate silos into collaborative entities that engage in holistic solutions, while also focusing externally to develop partnerships that are complementary to achieving broader industry results.

​Industry expertise most recently focused on the domestic and international space sector, with additional strategy leadership applied to the financial, health, and retail sectors.

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 West Hampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Rachel Nicholas
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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