Advisory Committee Member Profile
Head of Strategy and Analytics
Areas of Expertise
Introduction to Customer Experience;Your Customers, Their Journey;Accelerate & Improve Decisions With Data;Customer-Focused Innovation
Harish Chavan is the Head of Strategy and Analysis for Bank Customer Experience Operations at Capital One. In this role, he is accountable for managing business strategy for Bank back office operations, loss mitigation credit strategy for Bank customers, ATM channel strategy and Debit card operational strategy.
Mr. Chavan has spent over 18 years in the Finance industry serving as a strategy consultant for several lines of businesses within Capital One. He has held multiple positions as a strategic and analytical leader with experience leading strategy roadmaps, digital innovations, credit risk management, vendor relations, customer analytics, and channel analytics. His expertise lies in driving strategic agendas, structured problem solving and white space thinking, while focusing on moments that matter. He has been instrumental in building analytical frameworks and infrastructure for several lines of businesses at Capital One. Mr. Chavan has led behavioral analytics to drive self-service channel migration and has driven customer adoption through digital channels using design thinking and customer empathy research. He has also restructured the strategic objective for the organization focusing on customer experience of delinquent customer base while managing the safety and soundness of the business. Mr. Chavan has spent over 15 years recruiting analysts for Capital One. He has also mentored many analysts and non analysts to build successful careers at Capital One and beyond.
Mr. Chavan holds an Executive MBA from Duke’s Fuqua School of Business. He also holds a Masters of Science specialized in Operations Research from Virginia Tech. Mr. Chavan has completed his Bachelors of Engineering in the field of Production Engineering from VJTI at Mumbai University in India. He lives in Richmond, VA with his wife, Gauri and daughter, Eira. He is an avid reader and enjoys gardening, woodwork, and playing chess in his free time.