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Advisory Committee Member Profile


Heather Harvey

Allianz Partners
Vice President, Consumer Direct and Customer Experience
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture, Navigating Politics Of Change


As the Vice President of Customer Experience and the Consumer Direct business for Allianz Partners, Heather leads the Voice of Customer program and the development of the customer experience roadmap to improve satisfaction and loyalty. 

For more than 20 years, Heather's passion has been building high-growth customer-centric businesses, providing products and services that customers value.


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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact