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Advisory Committee Member Profile


Heather Harvey

Allianz Partners
Vice President, Consumer Direct and Customer Experience
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture, Navigating Politics Of Change


As the Vice President of Customer Experience and the Consumer Direct business for Allianz Partners, Heather leads the Voice of Customer program and the development of the customer experience roadmap to improve satisfaction and loyalty. 

For more than 20 years, Heather's passion has been building high-growth customer-centric businesses, providing products and services that customers value.


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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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