Advisory Board Member Profile
Vice President, Consumer Direct and Customer Experience
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture, Navigating Politics Of Change
As the Vice President of Customer Experience and the Consumer Direct business for Allianz Partners, Heather leads the Voice of Customer program and the development of the customer experience roadmap to improve satisfaction and loyalty.
For more than 20 years, Heather's passion has been building high-growth customer-centric businesses, providing products and services that customers value.