RICHMOND CX
  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now!
  • Instructors
  • Curriculum
  • Corporate
  • Contact
  • Testimonials

    Advisory Committee Member Profile


Hesston Johnson

TouchPoint
Regional Director of Operations
Picture

Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture
Dr. Hesston L. Johnson is an expert in the field of leadership and organizational behavior, with more than 15 years of experience in management and leadership. His expertise is in health care operations leadership, leadership development and consulting, workplace motivation, employee commitment, and health care efficiencies consulting.

Research by Dr. Johnson includes observational and correlation studies in health care settings focused on bedside care nursing employees and patient experience measures, the correlations between health care support service worker motivation and affective organizational commitment, and frontline service worker motivation factor analyses.
He has also completed multiple case studies, including observations in high functioning cultures in health care met with disruption from organizational leadership, as well as organizational behavior measures among highly engaged employees within organizations with significant turnover challenges. He is a member of the American
Management Association, Organizational Behavior Management, International Leadership Association, and Delta Mu Delta International Business Society.

He has written three books - The Optimized Leader, Motivational Equilibrium, and Behind the Scenes of Healthcare.

www.hesstonjohnson.com

Digital Badge (Copy to share)
Picture

    Contact Hesston Now

Submit
To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
Download brochure

LOCATION
School of Professional and Continuing Studies
490 West Hampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Rachel Nicholas
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
Powered by Zschool
  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now!
  • Instructors
  • Curriculum
  • Corporate
  • Contact
  • Testimonials