Advisory Committee Member Profile
Hesston Johnson
TouchPoint
Regional Director of Operations 
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture
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Dr. Hesston L. Johnson is an expert in the field of leadership and organizational behavior, with more than 15 years of experience in management and leadership. His expertise is in health care operations leadership, leadership development and consulting, workplace motivation, employee commitment, and health care efficiencies consulting.
Research by Dr. Johnson includes observational and correlation studies in health care settings focused on bedside care nursing employees and patient experience measures, the correlations between health care support service worker motivation and affective organizational commitment, and frontline service worker motivation factor analyses. He has also completed multiple case studies, including observations in high functioning cultures in health care met with disruption from organizational leadership, as well as organizational behavior measures among highly engaged employees within organizations with significant turnover challenges. He is a member of the American Management Association, Organizational Behavior Management, International Leadership Association, and Delta Mu Delta International Business Society. He has written three books - The Optimized Leader, Motivational Equilibrium, and Behind the Scenes of Healthcare. www.hesstonjohnson.com
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