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         Advisory Board Member Profile


Ilene Giles

GSA Proposal Maven
Chief Executive Officer & Founder
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Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Customer-Focused Innovation, Principles Of Customer Relationship Building


Ilene Giles is a twenty year veteran of federal contracts, helping businesses increase their bottom line with GSA schedules.  She is the President & CEO of GSA Proposal Maven located in Mclean VA, the author of several books such as, "Road To Business Growth In The Federal Arena" and, "7 Steps To Become A Government Contractor", and two time recipient of Entrepreneur Of The Year and Small Business Of The Year in 2014 and 2019.





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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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