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Advisory Committee Member Profile


Jacqueline Cooperman

Freddie Mac
Senior Customer Experience Manager, Insights & Analytics
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Areas of Expertise
Introduction to Customer Experience, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Customer First Culture
Jackie Brilliant Cooperman has decades of customer insights experience – spanning from voice of customer and call center satisfaction, market research, UX research and most recently, customer experience (CX). While she has worked in multiple industries, she has a penchant for financial services and hospitality.

Jackie considers herself a lifelong student and relishes in new knowledge. During the COVID-19 pandemic, she completed a graduate certificate in Strategic Communication from Purdue University. She also has a passion for mentoring and coaching others to accomplish their learning and career goals.

When not obsessing over customer experience, she loves to spend time with her husband, two sons and two cats. She cannot wait to be able to plan their next travel adventure (sans cats).

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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