Advisory Board Member Profile
James Saenz
Washington Metropolitan Area Transit Authority
Senior Operations Advisor to the Chief Operating Officer 
Areas of Expertise
Customer Experience Strategy for Success, Customer-Focused Innovation, Customer First Culture, Navigating Politics Of Change
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Jim Saenz serves as the Senior Operations Advisor to the Chief Operating Officer at the Washington Metropolitan Area Transit Authority (Metro), where he leads transformation initiatives and promotes Metro's efforts to become the Transportation Provider of Choice and the Employer of Choice for the region.
Jim is a 30-year U.S. Army veteran, where he served as a Special Forces officer (Green Beret) with experience in special operations, strategic planning, and installation management. He is a graduate of the United States Military Academy at West Point and holds two masters degrees. Jim lives in Arlington, Virginia with his wife and two sons.
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