RICHMOND CX
  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact

 Advisory Committee Member Profile


James Saenz

Washington Metropolitan Area Transit Authority
Senior Operations Advisor to the Chief Operating Officer

Picture

Areas of Expertise
Customer Experience Strategy for Success, Customer-Focused Innovation, Customer First Culture, Navigating Politics Of Change
Jim Saenz serves as the Senior Operations Advisor to the Chief Operating Officer at the Washington Metropolitan Area Transit Authority (Metro), where he leads transformation initiatives and promotes Metro's efforts to become the Transportation Provider of Choice and the Employer of Choice for the region. 

Jim is a 30-year U.S. Army veteran, where he served as a Special Forces officer (Green Beret) with experience in special operations, strategic planning, and installation management.  He is a graduate of the United States Military Academy at West Point and holds two masters degrees.  Jim lives in Arlington, Virginia with his wife and two sons.

Digital Badge (Copy to share)
Picture

    Contact James Now

Submit
To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
DOWNLOAD BROCHURE

LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
Powered by an educational partnership with Zschool.
  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact