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 Advisory Committee Member Profile


James Saenz

Washington Metropolitan Area Transit Authority
Senior Operations Advisor to the Chief Operating Officer

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Areas of Expertise
Customer Experience Strategy for Success, Customer-Focused Innovation, Customer First Culture, Navigating Politics Of Change
Jim Saenz serves as the Senior Operations Advisor to the Chief Operating Officer at the Washington Metropolitan Area Transit Authority (Metro), where he leads transformation initiatives and promotes Metro's efforts to become the Transportation Provider of Choice and the Employer of Choice for the region. 

Jim is a 30-year U.S. Army veteran, where he served as a Special Forces officer (Green Beret) with experience in special operations, strategic planning, and installation management.  He is a graduate of the United States Military Academy at West Point and holds two masters degrees.  Jim lives in Arlington, Virginia with his wife and two sons.

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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