RICHMOND CX
  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact

Advisory Committee Member Profile


Jason Rooke

Virginia Credit Union
Pin Network and ATM Operations Manager

Picture

Areas of Expertise
- Responsible for evolving and promoting excellent CX through self service and automated channels - Retail Management - Experienced in multiple roles of CX from front line customer facing roles to back office management
Jason has worked in the financial industry for over 24 years, serving in many capacities from direct customer relations to back office roles.  Currently, Jason is the PIN Network and ATM Operations Manager for Virginia Credit Union.  His resume includes leadership roles in industry driving organizations such as SunTrust, Owens & Minor and Capital One Bank.

He is an advocate for transforming the idea that the customer experience is solely a direct relationship with the customer.  It is his philosophy that every aspect of every person’s day is essentially an opportunity to provide a memorable customer experience.  Jason’s focus is driven by his passion that people always remember how you made them feel.  “With excellent customer experiences, we can not only transform organizations but also individuals for the better.”

Jason is a lifelong “Richmonder” whose family has been in Richmond or the surrounding areas for generations.  He graduated from Virginia Commonwealth University.  Currently, he resides in Western Hanover County.

Digital Badge (Copy to share)
Picture

    Contact Jason Now

Submit
To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
DOWNLOAD BROCHURE

LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
Powered by an educational partnership with Zschool.
  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact