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         Advisory Board Member Profile


Jennifer Mullen

Employee Navigator
Vice President of Clilent Support

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Areas of Expertise
Customer Experience Strategy for Success, Your Customers, Their Journey
Jennifer Mullen is the VP of Client Support for Employee Navigator, where she leads a team dedicated to excellence and providing outstanding Customer Service to the nation's leading insurance brokers. Jennifer believes a best-in-class Customer Experience transpires when employees trust in leadership, are meticulously trained and love what they do every day. Prior to joining Employee Navigator in 2017,

Jennifer's career in Customer Service spanned wireless and digital media industries, managing large, complex Human Resources and technical applications at ESPN, AT&T and Verizon. Jennifer graduated from Rutgers University with a B.A. in English.

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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