Advisory Board Member Profile
Vice President of Training & Field Operations
Virginia Farm Bureau Mutual Insurance Company
Areas of Expertise
Jenny is Vice President of Training & Field Operations for Virginia Farm Bureau Mutual Insurance Company. She has led multiple aspects of the customer experience for the organization including the centralized policy services call center as well as the customer service operations in the company’s 104 branch offices.
She is currently executive co-leader of the corporate Innovation Team as well as an executive stakeholder of the Digital Customer Experience Team.