Advisory Committee Member Profile
Contact Center Operations Manager
Areas of Expertise
Accelerate & Improve Decisions With Data;Principles Of Customer Relationship Building;Customer First Culture
John Fridley has over 10 years of leadership experience within the Service, Education, Medical, and Retail industries. He’s served in a variety of roles from Marketing, Sales/Service, Training and Operations. This vast experience gives him a unique perspective when looking at the entire process of maximizing the Customer Experience, from each interaction of delighting the customer to analyzing data for maximizing ROI for a healthy P&L.
John is currently the Customer Contact Center Operations Manager for a large Retailer, where internal training/coaching, leveraging technology, and data drive increasing CSAT and cost savings.