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    • Zschool Partnership
    • FAQ
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    • Customer Experience
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    • FAQ
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Advisory Committee Member Profile


John Fridley

J.Crew
Contact Center Operations Manager
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Areas of Expertise
Accelerate & Improve Decisions With Data;Principles Of Customer Relationship Building;Customer First Culture
John Fridley has over 10 years of leadership experience within the Service, Education, Medical, and Retail industries. He’s served in a variety of roles from Marketing, Sales/Service, Training and Operations. This vast experience gives him a unique perspective when looking at the entire process of maximizing the Customer Experience, from each interaction of delighting the customer to analyzing data for maximizing ROI for a healthy P&L.

​ John is currently the Customer Contact Center Operations Manager for a large Retailer, where internal training/coaching, leveraging technology, and data drive increasing CSAT and cost savings.

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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