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Advisory Committee Member Profile


John Fridley

J.Crew
Contact Center Operations Manager
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Areas of Expertise
Accelerate & Improve Decisions With Data;Principles Of Customer Relationship Building;Customer First Culture
John Fridley has over 10 years of leadership experience within the Service, Education, Medical, and Retail industries. He’s served in a variety of roles from Marketing, Sales/Service, Training and Operations. This vast experience gives him a unique perspective when looking at the entire process of maximizing the Customer Experience, from each interaction of delighting the customer to analyzing data for maximizing ROI for a healthy P&L.

​ John is currently the Customer Contact Center Operations Manager for a large Retailer, where internal training/coaching, leveraging technology, and data drive increasing CSAT and cost savings.

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact