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Advisory Committee Member Profile


John Hess

MAXIMUS Federal
Vice President, Operations
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Areas of Expertise
Customer-Focused Innovation, Navigating Politics Of Change
John is the Vice President of Contact Center Operations Technology for MAXIMUS Federal, where he focuses on delivering a solid and secure technology infrastructure upon which innovative CX solutions and strategies can be deployed. 

John partners with operations and information technology leaders to drive improvements in operational efficiency, quality and overall Customer Experience.


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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact