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Advisory Committee Member Profile


John Hess

MAXIMUS Federal
Vice President, Operations
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Areas of Expertise
Customer-Focused Innovation, Navigating Politics Of Change
John is the Vice President of Contact Center Operations Technology for MAXIMUS Federal, where he focuses on delivering a solid and secure technology infrastructure upon which innovative CX solutions and strategies can be deployed. 

John partners with operations and information technology leaders to drive improvements in operational efficiency, quality and overall Customer Experience.


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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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