Advisory Board Member Profile
John Hess
MAXIMUS Federal
Vice President, Operations 
Areas of Expertise
Customer-Focused Innovation, Navigating Politics Of Change
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John is the Vice President of Contact Center Operations Technology for MAXIMUS Federal, where he focuses on delivering a solid and secure technology infrastructure upon which innovative CX solutions and strategies can be deployed.
John partners with operations and information technology leaders to drive improvements in operational efficiency, quality and overall Customer Experience.
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