Advisory Committee Member Profile
Julia KoczotSenior Customer Success Manager & Solutions Engineer
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey
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Julia has been a Customer Success Manager and Solutions Engineer for start-up companies for over five years. She developed and implemented several internal Customer Success handbooks which guided the relationships between team members and customers.
She is a strong believer in understanding a customer's larger goals as they have a constant impact on the day to day actions.
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