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    • Zschool Partnership
    • FAQ
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    • Customer Experience
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    • FAQ
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 Advisory Committee Member Profile


Kaitlyn McCalib

Management Consultant
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Areas of Expertise
Introduction to Customer Experience;Customer Experience Strategy for Success;Your Customers, Their Journey;Accelerate & Improve Decisions With Data;Principles Of Customer Relationship Building;Customer First Culture
For as long as I can remember, I have been intrinsically motivated to make a long-lasting, meaningful impact on society by becoming an ethical business leader. I revel in leading and working on dynamic teams that strategically solve complex problems and develop sustainable results.

I am a passionate life-long learner and second-year MBA candidate at the College of William & Mary who has experience improving client relations, business revenues, and operations through strategic planning, customer service, negotiations, and sales. I have several years of experience working in various roles within the logistics industry, finance, and a few more years working for non-profits such as an anti-human trafficking organization. 

I value integrity, accountability, and transparent communication because I strive to foster an inclusive environment where everyone is empowered and supported as we work together to achieve common goals. 

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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