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 Advisory Committee Member Profile


Kaitlyn McCalib

Management Consultant
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Areas of Expertise
Introduction to Customer Experience;Customer Experience Strategy for Success;Your Customers, Their Journey;Accelerate & Improve Decisions With Data;Principles Of Customer Relationship Building;Customer First Culture
For as long as I can remember, I have been intrinsically motivated to make a long-lasting, meaningful impact on society by becoming an ethical business leader. I revel in leading and working on dynamic teams that strategically solve complex problems and develop sustainable results.

I am a passionate life-long learner and second-year MBA candidate at the College of William & Mary who has experience improving client relations, business revenues, and operations through strategic planning, customer service, negotiations, and sales. I have several years of experience working in various roles within the logistics industry, finance, and a few more years working for non-profits such as an anti-human trafficking organization. 

I value integrity, accountability, and transparent communication because I strive to foster an inclusive environment where everyone is empowered and supported as we work together to achieve common goals. 

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact