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Advisory Committee Member Profile


Kathleen C. Mullen

Emerson Automation Solutions
Strategic Channel Leader
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture
Kathleen is the strategic channel leader for the Emerson Machine Automation Solutions business unit which provides innovative industrial automation and control solutions that serve the global factory automation, process automation and industrial machinery market.  Since joining Emerson in Feb 2019, part of the GE Intelligent Platforms acquisition, Kathleen served as the North America channel leader before assuming the role of strategic channel leader in Oct 2019.   

Prior to Emerson, Kathleen worked for GE where she joined the company on their technical marketing leadership program.   She held commercial assignments (with increasing responsibilities) within GE Industrial and Power Systems (Account Management) ; GE Supply (1994:Industrial Branch Management); GE Water & Process Technologies (2002: Six Sigma commercial leader;  general manager - channel sales); GE Intelligent Platforms (2011: GE2GE leader and then North American channel leader).   

Kathleen holds an MBA in international business from Fairleigh Dickinson University and a Bachelor of Mechanical Engineering from Manhattan College.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

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Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact