Advisory Committee Member Profile
Director - Client Partner
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Customer First Culture, Navigating Politics Of Change
Keith is an Account Director at Singlestone, a technology based consulting firm in Richmond, VA. He leads SingleStone’s financial services vertical, bringing vast experience in banking, mortgage servicing, automobile financing, consulting, and much, much more. Keith assesses his clients' needs and frictions, develops a strategy, sets goals, and navigates them through the journey. Keith's goal is to ensure every project leads to an improved end-customer experience and increased client and team satisfaction.
Keith has over 20+ years experience in the banking industry, a BA degree in Economics from Dartmouth College and and MBA from the Fisher College of Business at Ohio State University.