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    • Zschool Partnership
    • FAQ
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Advisory Committee Member Profile


Kevin Orsi

Markel
Senior Director Customer Journey
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture


Kevin has been working in the CX field for almost 20 years. Starting in the advertising agency space and then moving to the corporate side. His focus as been primarily in the financial sector building strategies and experiences for both Capital One and Wells Fargo.

Kevin's current role is the Sr. Director Customer Journey for the Markel Corporation.

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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