Advisory Committee Member Profile

Lamar Bates

Keolis North America
Manager of Safety, Training and Labor Relations
Areas of Expertise
Customer Service
Lamar is the Manager of Safety, Training, and Labor Relations for Keolis Rail Services Virginia (KRSV), with over 15 years in the railroad industry. He has developed an innovative, individualized training program for passenger train personnel at KRSV, focusing on the customer’s experience as a significant component that promotes progressive sustainability.

​Lamar is an ardent contributor to positive engagement for complete customer satisfaction. 
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LOCATION
School of Professional and Continuing Studies
490 West Hampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Rachel Nicholas
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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