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Advisory Committee Member Profile


Lamar Bates

Keolis North America
Manager of Safety, Training and Labor Relations
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Areas of Expertise
Customer Service
Lamar is the Manager of Safety, Training, and Labor Relations for Keolis Rail Services Virginia (KRSV), with over 15 years in the railroad industry. He has developed an innovative, individualized training program for passenger train personnel at KRSV, focusing on the customer’s experience as a significant component that promotes progressive sustainability.

​Lamar is an ardent contributor to positive engagement for complete customer satisfaction. 

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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