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Advisory Committee Member Profile


Lisa Ballou

Beckman Coulter
Manager Customer Care
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture
Manager, Customer Advocacy Team - Beckman Coulter - Experienced clinical laboratory professional leading the Customer Advocacy Team supporting all Beckman Coulter diagnostic laboratory disciplines and platforms. Drives quality, productivity and efficiency initiatives focused on customer's operational and business KPI. Partners with customers to develop and execute action plans to drive progress.

Effective planning, to include risk identification and mitigation, with key stakeholders ensures alignment on goals and objectives. Collaborative activities include strategic capital planning, training plan development, customized education offerings, test utilization consultation, workflow optimization and inventory management.


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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
Powered by an educational partnership with Zschool.
  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact