Advisory Committee Member Profile
Manager Customer Care
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture
Manager, Customer Advocacy Team - Beckman Coulter - Experienced clinical laboratory professional leading the Customer Advocacy Team supporting all Beckman Coulter diagnostic laboratory disciplines and platforms. Drives quality, productivity and efficiency initiatives focused on customer's operational and business KPI. Partners with customers to develop and execute action plans to drive progress.
Effective planning, to include risk identification and mitigation, with key stakeholders ensures alignment on goals and objectives. Collaborative activities include strategic capital planning, training plan development, customized education offerings, test utilization consultation, workflow optimization and inventory management.