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    • Zschool Partnership
    • FAQ
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Advisory Committee Member Profile


Lisa Ballou

Beckman Coulter
Manager Customer Care
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture
Manager, Customer Advocacy Team - Beckman Coulter - Experienced clinical laboratory professional leading the Customer Advocacy Team supporting all Beckman Coulter diagnostic laboratory disciplines and platforms. Drives quality, productivity and efficiency initiatives focused on customer's operational and business KPI. Partners with customers to develop and execute action plans to drive progress.

Effective planning, to include risk identification and mitigation, with key stakeholders ensures alignment on goals and objectives. Collaborative activities include strategic capital planning, training plan development, customized education offerings, test utilization consultation, workflow optimization and inventory management.


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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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