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    • Zschool Partnership
    • FAQ
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    • Customer Experience
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 Advisory Committee Member Profile


Lisa Stashik

Navient
Vice President
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Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Customer-Focused Innovation, Navigating Politics Of Change
Lisa Lanza Stashik is the Vice President of the Office of the Customer Experience for Navient, a leader in education loan management and business processing solutions for education, healthcare and government clients at the federal, state and local levels..
 
Lisa also serves as Navient’s site leader for their Wilkes-Barre, Pennsylvania servicing center.  In her capacity as vice president of the CX office, Lisa leads the organization in driving change to improve the customer experience - including customer communications, training, quality assurance and complaint management.

Lisa graduated from Misericordia University with a bachelor's degree in business management.  Lisa has also served on the board of directors for Luzerne County Head Start for over 15 years.

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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