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Advisory Committee Member Profile


Maggie Butler

Allianz Partners
Director, Customer Experience
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture
Maggie is the Director of Customer Experience at Allianz Global Assistance, a leading travel insurance and assistance company, where she is responsible for the development of customer experience strategy throughout the organization. In this role, Maggie partners with internal teams on the creation and implementation of key initiatives that are focused on improving customer satisfaction with the company’s products and services.

Prior to joining Allianz Global Assistance, Maggie spent several years working in the travel industry as the Director of Brand Management for Grand Circle Travel, and as the Marketing Manager of Villas of Distinction for World Travel Holdings.

Maggie graduated from Virginia Commonwealth University with a degree in Mass Communications with a concentration in Public Relations, and later she earned her Masters of Business Administration with a focus marketing from Babson College in Wellesley, Massachusetts.

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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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