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         Advisory Board Member Profile


Maggie Butler

Allianz Partners
Director, Customer Experience
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer First Culture
Maggie is the Director of Customer Experience at Allianz Global Assistance, a leading travel insurance and assistance company, where she is responsible for the development of customer experience strategy throughout the organization. In this role, Maggie partners with internal teams on the creation and implementation of key initiatives that are focused on improving customer satisfaction with the company’s products and services.

Prior to joining Allianz Global Assistance, Maggie spent several years working in the travel industry as the Director of Brand Management for Grand Circle Travel, and as the Marketing Manager of Villas of Distinction for World Travel Holdings.

Maggie graduated from Virginia Commonwealth University with a degree in Mass Communications with a concentration in Public Relations, and later she earned her Masters of Business Administration with a focus marketing from Babson College in Wellesley, Massachusetts.

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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