Advisory Committee Member Profile
Marc D. Shapiro, PMP, HCS, MA, LION
Management Concepts Inc.
Areas of Expertise
Very strong background in assessing and reimagining customer experience (CX) from both the consumer's and organization's perspective. Strong service orientation helps me identify strategic customer engagement opportunities.
Experienced Senior Program/Project Management Professional (PMP) with 30+ years of aligning organizational change activities with business strategy, managing/directing programs/projects on time and on budget, and strategizing, developing, delivering, and assessing organizational change and learning initiatives. Very strong background in service and crafting customer-facing (CX) strategies. Sweeping change leader and contributor with entrepreneurial spirit. Certified Project Management Professional (PMP). Certified Human Capital Strategist (HCS).