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    • Zschool Partnership
    • FAQ
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  • Our Programs
    • Customer Experience
    • Distinguished Women in Leadership
  • About
    • Zschool Partnership
    • FAQ
  • Register & Pay

 Advisory Committee Member Profile


Marc D. Shapiro, PMP, HCS, MA, LION

Management Concepts Inc.
Program Manager
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Areas of Expertise
Very strong background in assessing and reimagining customer experience (CX) from both the consumer's and organization's perspective. Strong service orientation helps me identify strategic customer engagement opportunities.​
Experienced Senior Program/Project Management Professional (PMP) with 30+ years of aligning organizational change activities with business strategy, managing/directing programs/projects on time and on budget, and strategizing, developing, delivering, and assessing organizational change and learning initiatives. Very strong background in service and crafting customer-facing (CX) strategies. Sweeping change leader and contributor with entrepreneurial spirit. Certified Project Management Professional (PMP). Certified Human Capital Strategist (HCS). 



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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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