RICHMOND CX
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 Advisory Committee Member Profile


Marc D. Shapiro, PMP, HCS, MA, LION

Management Concepts Inc.
Program Manager
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Areas of Expertise
Very strong background in assessing and reimagining customer experience (CX) from both the consumer's and organization's perspective. Strong service orientation helps me identify strategic customer engagement opportunities.​
Experienced Senior Program/Project Management Professional (PMP) with 30+ years of aligning organizational change activities with business strategy, managing/directing programs/projects on time and on budget, and strategizing, developing, delivering, and assessing organizational change and learning initiatives. Very strong background in service and crafting customer-facing (CX) strategies. Sweeping change leader and contributor with entrepreneurial spirit. Certified Project Management Professional (PMP). Certified Human Capital Strategist (HCS). 



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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
Powered by an educational partnership with Zschool.
  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact