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Advisory Committee Member Profile


Margaret Smith

Worldwide ERC
President & Chief Executive Officer

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Areas of Expertise
Customer First Culture, Navigating Politics Of Change
Peggy is a skillful and positive team leader and a strategic and adventurous executive with a keen eye for business trends, fresh concepts and innovative solutions.

As President and CEO of Worldwide ERC®, the workforce mobility association she led for ten years, she extended the reach of the organization around the world and fostered the organization’s evolution into a content-rich community for talent management and mobility professionals. Prior to Worldwide ERC®, during her 13-year tenure with Microsoft, she developed and implemented strategy for the company’s world-class Mobility Center of Excellence (COE); expanding from US to global coverage and growing its mobility business by 3100% over four years.

Peggy holds a BA in marketing from Seattle University, has guest-lectured on talent mobility at Georgetown University and Seattle University, and is a contributing writer to the NACE Foundation. She also is an active member of the Forbes Nonprofit Council and has been interviewed, published and/or quoted in such outlets as Forbes.com, HR.com, SHRM, Fortune, CIO magazine, TLNT magazine, HR Dive, Recruiting Daily Advisor and Business.com.

A skillful interviewer, frequent keynoter and expert panelist at mobility and HR-related conferences, Peggy shares her unique perspectives on the future of work, changing employer perspectives and thriving in the work anywhere/everywhere revolution.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact