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 Advisory Committee Member Profile


Mark Smith

Victor Insurance Managers
Chief Underwriting Officer
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Areas of Expertise
Customer Experience Strategy for Success, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Navigating Politics Of Change
Mark has been a leader in the insurance industry since graduating from Siena College in 1991 with a math degree.  Mark has worked for small and large companies, domestically and foreign owned and on the carrier as well as distribution side.  Mark has worked in nearly every capacity including actuarial, finance, marketing, sales and underwriting.  The last 4 years have been spent innovating and implementing technological change at Victor Insurance, one of the largest  Managing General Agents. 

The impact of the changes are transforming the way the company interacts with its 35,000 customers, 20,000 agency distributors and 50,000-100,000 potential new clients each year.

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To learn more about how the University of Richmond Customer Experience Program program helps executives drive real business results, download a brochure and schedule a call with one of our career counselors.
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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact