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         Advisory Board Member Profile


Matt Henke

Virginia Association of Volunteer Rescue Squads, Inc.
Executive Director
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture, Navigating Politics Of Change



Matt has worked for over twenty years in the recreation and non profit management field. His experience includes operations management where he has managed large part time and full time staff teams, Human Resources, marketing, fundraising, board and volunteer management, facility management, change management, financial oversight and strategic planning.



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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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