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         Advisory Board Member Profile


Michael Derrios

United States Coast Guard
Head of Contracting Activity
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Accelerate & Improve Decisions With Data, Principles Of Customer Relationship Building, Customer First Culture, Navigating Politics Of Change
Michael Derrios is a senior executive and thought leader in the Federal  government with almost 25 years of experience in the life cycle Acquisition process to include specific knowledge about contracting and program management.   His career has been marked by delivering outstanding mission support.  

Some of his most impactful contributions to our nation include helping to stand up a new federal agency after the 9/11 tragedies, and its subsequent transition to an even newer Cabinet-level department, contributing significantly to the largest recapitalization of assets for the United States Coast Guard in the history of the Service, assisting with the implementation of a Department of Defense enterprise-wide contract writing solution that replaced several legacy systems, and serving as a military member in the United States Air Force and Air National Guard.

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CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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