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Advisory Committee Member Profile


Mike Cook

Ivalua
Head of Public Sector
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Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture
Mike is the Head of Public Sector at Ivalua and drives the public sector go-to-market strategy, sales, marketing and the solution offering roadmap.  He brings over 15 years’ experience in public sector procurement, with a focus on leading large-scale digital modernization efforts.

An accomplished business transformation and process improvement leader with a proven ability of aligning people, processes and technologies in support of an organizations’ business strategy and vision.  Established track record of success in driving measurable improvements with a direct impact on business operations by leading and evangelizing the client, citizen and internal stakeholder experience.

Prior to Ivalua, Mike worked for KPMG Management Consulting where he led their public sector procurement technology delivery capabilities and was a 2017 KPMG Chairman Award Recipient.  His earlier roles spanned across various procurement, supply chain and technology roles with government contractors Leidos, CSC and General Dynamics.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact