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 Advisory Committee Member Profile


Nick Johnson

Bentley Motors, Inc.
Manager, Consumer Affairs
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Areas of Expertise
Principles Of Customer Relationship Building, Customer First Culture
Nick Johnson is the Manger, Consumer Affairs at Bentley Motors, Inc.  In that role, he oversees Bentley’s customer call center, customer concern management, and the customer experience measurement program in the US and Canada.  As an attorney, he manages consumer litigation against Bentley. In addition, Nick brought together and manages an integrated product support, parts support and warranty administration team to ensure a luxury customer experience is achieved. Previously he worked in various analytical and program management roles at the Federal Bureau of Investigation.   

Nick graduated magna cum laude from American University with a B.A. in Political Science and holds a Juris Doctor from the George Mason University School of Law where he was a research editor on the National Security Law Journal and a member of the George Mason University Civil Rights Law Journal.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact