Advisory Committee Member Profile
Markel Corporation, Markel Specialty Insurance
Senior Director, Operations
Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Navigating Politics Of Change
I am currently working Markel Specialty Insurance as a Senior Director In Operations supporting our commercial programs. During the past 36 years my career has been heavily concentrated in the insurance industry, with the past 27 years in the Operations/Customer Service area with Markel.
My passion is in continuous process improvement and working with system technology to improve our customer’s experience during every step or contact point. I have lived in the Richmond area for the past 40 years and am the proud mom of a soon to be Virginia Tech graduate this spring.