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  • Our Programs
    • Customer Experience
    • Distinguished Women in Leadership
  • About
    • Zschool Partnership
    • FAQ
  • Register & Pay
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  • Our Programs
    • Customer Experience
    • Distinguished Women in Leadership
  • About
    • Zschool Partnership
    • FAQ
  • Register & Pay

 Advisory Committee Member Profile


Prudence Milligan

VA Lottery
CRM Strategy Manager
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Areas of Expertise


​Customer Experience, while called different things over the years has been a main focus of mine throughout my career. I have had the opportunity to work with global clients, both small and large to create CRM programs that are rooted in data and analytic strategy. These programs have kept the customer experience at the forefront and delivered exceptional ROI for both big and small brands to include but not limited to America's Test Kitchen, McDonald's Singapore, Hong Kong and Australia. Currently, I am with the Virginia Lottery working to develop an agency-wide customer experience program. 


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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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